An article exchange or return is free. However, the article must be received within 14 days. Return or exchange an item is only possible if the product was purchased online and under specified conditions are met:
If all the originaxl papers (certificates, guarantees, etc.) and the original receipt is required, the authentic article and is in new condition, in original (brand) is boxed and the article is free of bear tracks and / or damage.
When the article is seen by Diamondland’s specialist and confirmed to be real and undamaged and the other conditions are met, customer service will contact the customer to let them know the exchange / return is accepted. Hereafter the purchase price will be returned to the customeror article may be exchanged.
If the item is damaged and / or unreal, and / or are not equipped with all the aforementioned authentic papers and documents, it can not be accepted for exchange / return and this (where applicable also in writing (by mail) stating the reasons reported to the customer. The purchased item remains in that case the customer’s property. Refunds: When the product is received in good order at our return address, is within 28 days refunded your money.
Diamondland shall reimburse all payments from the consumer, including any delivery charges by Diamondland will be charged for returned product without delay, but within 14 days following the day on which the consumer notifies him the revocation (time of dissolution). The repayment is free of charge for the consumer.
If the consumer has opted for a more expensive method of delivery than the cheapest standard delivery, Diamondland additional costs for the more expensive method non-refundable.